FAQs
Frequently Asked Questions
Frequently Asked Questions
Common Questions
What are your lead times and minimum order quantities (MOQ)?
For stocked items, dispatch is usually within 2-3 weeks. For customized or seasonal materials, lead times range from 12-16 weeks, depending on processing, certifications, and testing requirements. Our MOQ is typically 500 kg per item due to the minimum load size of our steam sterilizer, but we can accommodate pilot or sample runs for new projects.
How can I trace the origin of the herbs I purchase?
Every organic lot we supply is traceable to its source, we can provide chain-of-custody documents. We can build you a personalized dashboard that allows you to track your order status. This dashboard can include farm photos, supplier details, test reports, and other records you value.
What makes your processing approach different?
Each of our botanicals undergoes a unique process that is tailored to the individual plant. For example, our ginger retains its color, aroma, and profile due to optimized time and temperature during microbial treatment. We try to preserve the natural organoleptic properties for every batch.
Do you support farmers and sourcing communities?
We work directly with Fair-for-Life (FFL) certified groups to ensure certified and sustainable farming practices. We try to provide advance purchase commitments, fair prices, and aim to build long-term partnerships. The FFL fund and CSR activities are aimed to support local infrastructure and social improvements.
Can you provide customized blends or specifications?
Yes. Our R&D and production teams can work with you to develop products based on your unique specifications. We conduct lab and pilot trials to ensure a smooth transition from small-scale testing to full-scale processing. Our goal is to provide a wide variety of high-quality options for both specialty and bulk-quantity partners.
Product Related Questions
How to order a sample?
Email our sales team with your requirements. Share the herb, cut or form, certification needs, specification (as available) and intended use.
We’ll confirm availability and sample quantity before dispatch.
Do you provide a Certificate of Analysis (COAs)?
Yes. Every batch is supplied with a COA from our ISO 17025–accredited lab or an approved third-party lab. The COA covers identity, safety, and key quality parameters as per applicable pharmacopeial or customer specifications.
How do ensure product quality and consistency?
Quality starts at the farm and is controlled at every step. We work closely with trained farmer groups who follow organic practices and Good Agricultural Practices (GAP). Raw materials are sampled at source using high-n sampling and tested before procurement. Each herb is processed based on its botanical nature and agreed specifications. After blending, a representative sample of the finished batch is tested to confirm identity, safety, and consistency.
What is the difference between your focused list and the comprehensive list?
Our focused list includes core botanicals we have developed expertise in over the years. These come with more sourcing experience, research, trials and knowledge.
The comprehensive list includes additional herbs we source on request, based on season and volume.
What support do you provide with regulatory documentation?
We support with COAs, specifications, allergen statements, MSDS, traceability records, certification documents and more. We can provide the complete SIDI package for each of our consignments. For regulated markets, we align documentation with US, UK, EU, and other international requirements. If you have a specific regulatory need, we’ll review it with you.
How do I request a quotation?
Email our sales team with the product name, form, quantity, Incoterm, destination market, and certification requirements. We follow a cost-plus approach to pricing. Our prices are based on current raw material prices, volume, specifications, and packaging needs. We’ll respond with a clear quotation and lead time.